• Damaged or defective products: if your item arrives damaged, defective, expired, or unusable.
• Shipping mistakes: if you receive the wrong product, wrong quantity, or a package with a shipping issue caused by us.
• First-order concerns: if your first order does not meet your expectations, our team will review your case and may offer a solution such as a replacement, store credit, or refund when eligible.

Lyveli is designed as a daily wellness ritual. For satisfaction-based requests, we ask customers to use the product consistently for at least 15 days before submitting a request.

To avoid delays or possible refusal due to timing, we recommend contacting us within 20 days of delivery if you believe you may need assistance or wish to begin a return review.

All satisfaction-based requests must be submitted no later than 30 days after delivery.

If your return is approved, the product must be returned in acceptable condition.

• The bottle must be returned with any remaining capsules.
• The original packaging should be included when applicable.
• The product must not be empty, broken, damaged, or excessively used.
• Opened safety seals or blister protection may make an order ineligible for standard cancellation.

Orders cannot be canceled once the safety seal or blister protection has been opened.

If your order arrives damaged, defective, or incorrect, please contact us at contact@lyveli.com.

Please include your order number and clear photos of the product, packaging, and shipping label when possible.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution at no additional cost.

• Requests made after 30 days from delivery
• Requests made too early without the minimum usage period for satisfaction claims
• Empty, broken, damaged, or excessively used bottles
• Opened blister or safety seal for standard cancellation requests
• Incorrect address entered by the customer
• Failure to collect or receive the package
• Repeated, suspicious, or abusive return behavior
• Products purchased outside shoplyveli.com or unauthorized sellers

Return shipping costs are the responsibility of the customer unless the return is due to a confirmed product defect or shipping error caused by us.

We recommend using a tracked shipping method. Lyveli is not responsible for return packages lost in transit.

To submit a request, email us at contact@lyveli.com with:

• Your order number
• The email address used at checkout
• A brief reason for your request
• Photos if the item arrived damaged or incorrect

If your request is approved, we will send you the return instructions by email.

Please do not send products back without receiving return instructions first.

Once your return is received and inspected, we will notify you by email regarding approval or refusal.

If approved, your refund will be issued to the original payment method.

Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Lyveli reserves the right to approve or refuse any return, refund, replacement, or store credit request after reviewing the order history, product condition, timing of the request, and information provided.

This policy is designed to support genuine customers while protecting against misuse, fraud, or abusive return behavior.

Email: contact@lyveli.com