You may request a return within 30 days of receiving your order.

To avoid delays or possible refusal due to timing, we recommend contacting our support team within 20 days of delivery if you believe you may need to start a return request.

Because Lyveli is designed as a daily wellness ritual, satisfaction-based return requests may be submitted after at least 15 days of consistent use.

This allows enough time to evaluate the product fairly while helping us prevent abusive or immediate-use return requests.

All satisfaction-based return requests are reviewed individually and remain subject to approval by our customer support team.

To be eligible for return, products must be returned in acceptable condition.

• The product must be returned in its original packaging when applicable.
• The bottle must include any remaining capsules.
• Products must not be damaged, broken, empty, or excessively used.
• Products with opened or removed safety seals may not be eligible for cancellation or standard unopened-product returns.

Orders cannot be canceled once the safety seal or blister protection has been opened.

If your order arrives damaged, defective, expired, or incorrect, please contact us as soon as possible at contact@lyveli.com.

Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

In some cases, we may request photos of the product, packaging, shipping label, or lot information to verify the issue.

Refunds or returns may be refused in the following cases:

• Return request submitted after 30 days from delivery
• Request submitted too early without the minimum usage period for satisfaction-based claims
• Empty, broken, damaged, or excessively used bottles
• Opened safety seal or blister when requesting standard cancellation
• Incorrect shipping address provided by the customer
• Failure to receive or collect the package
• Repeated, abusive, or suspicious return behavior
• Products purchased from unauthorized third-party sellers

Return shipping costs are the responsibility of the customer, unless the return is due to a confirmed product defect or shipping error on our side.

We recommend using a tracked shipping method. Lyveli is not responsible for return packages lost in transit.

To start a return request, email us at contact@lyveli.com with:

• Your order number
• The email used at checkout
• A brief reason for your request
• Photos, if the product arrived damaged or incorrect

If your return request is approved, we will send you the return instructions by email.

Please do not send products back without receiving return instructions first.

Once your return is received and inspected, we will notify you by email regarding the approval or refusal of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Subscription orders are processed automatically after payment is successfully approved.

Subscriptions may be canceled after 32 days at any time, without conditions, through your customer account or by contacting support.

Refund requests for subscription shipments are subject to the same return conditions listed on this page.

We do not guarantee exchanges for all orders.

If you received the wrong product or a damaged item, contact us and we will review the issue.

Lyveli reserves the right to approve or refuse any return or refund request after reviewing the order history, product condition, timing of the request, and information provided by the customer.

This policy is designed to support fair customer care while protecting the brand against abuse, fraud, or misuse.

For return or refund requests, please contact:

contact@lyveli.com